Rover Company Ordering & Shipping Information
I have questions about………….
Ordering, Payment & Billing
What payment methods do you accept?
We accept VISA, MasterCard, Discover Card, and American Express.
Is my credit card information secure?
All payment information is encrypted and collected via our secure server.
Can I fax my order?
No, we do not accept orders via fax.
Do you take phone orders?
Yes, we do accept orders via the phone as well as our website.
How will I know you have received my order?
When you complete your order, you will receive an email notification and receipt. That will serve as confirmation that we have received your order.
When will I receive my order?
You can log into your account to view your order status. will indicate when your order will leave our warehouse. Most items are shipped via ground services (UPS and USPS). When your item is shipped, if a tracking number is available, it will be listed next to the item on your item status. You will receive an email notice with the tracking information. There is no need to email us asking if your order has shipped or when your order will ship, as you can obtain this information from your ORDER STATUS. If your item still appears unshipped after the specified period of time, please contact us to inquire about its status.
Why did I only receive 1 item of 1 piece of my order?
As shown in your order status, some items from your order may be shipping separately. Simply refer to the tracking numbers to track the progress of each piece of your order.
Order Cancellations
Can I cancel my order?
Cancellation requests must be made within 24 hours of having placed the order, otherwise, no cancellation. If your order has already been shipped at time of cancellation, there is a 20% cancellation fee plus 2-way shipping fees.
Please keep in mind that in many cases, we ship more quickly than the stated item timelines.
Returns and Exchanges
Can I return or exhange an item?
You may return an item. Please be aware of the following stipulations regarding all returns:
- Merchandise must be in new, unused condition with all parts included and paperwork still attached.
- All returns require a return authorization number. Any returns sent back without an authorization number are subject to a 20% restocking fee. Any unused merchandise in unassembled, original condition may be returned for exchange or refund within 15 days of receipt of the merchandise and must be reported to us within 5 days of receipt of your item (s).
- All shipping and handling fees are non-refundable.
- Buyers are responsible for all return shipping costs.
- How do I obtain a Return Authorization and Return Instructions?
Please contact us to obtain a return authorization number and return instructions.
Rover Company Shipping Information
Please allow 7 to 10 days for delivery within the United States. All items are inspected for quality before being shipped to you. While we do our best to see that your order is handled in the most prompt method, there are circumstances beyond our control that do not always allow us to guarantee delivery by a certain date.
You can be assured that we do monitor shipping status and we will be sure to notify you if we suspect any delays in shipment.
Our normal processing time is 1-2 business days from when you place your order.
Shipping Rates: Rates will be shown during checkout that are provided directly from UPS and the US Postal Service. Shipping rates and options will be based on two factors.
- Total order weight
- Your delivery zip code
United States Customers:
During checkout you will have several shipping methods available to you.
U.S Postal Service Options:
- USPS Priority Mail (3 - 5 business days)
- USPS Priority International (for non-US orders)
International Customers:
During checkout you will have several shipping methods available to you:. We ship your order within 2 business days. However, we cannot guarantee delivery times of your country's mail system.
U.S. Postal Service (USP):
- US Postal Service Priority Mail International
- US Postal Service Express Mail International
Customers with a PO Box:
UPS cannot ship to PO Boxes. If your delivery address is a PO Box, we will automatically ship your order via U.S. Postal Service.
Assembly
Is assembly required on the items I ordered?
Some simple assembly is required on our products. In most cases, it should only take a few minutes. This is necessary so that our products can ship via Ground means instead of via freight. All required parts are provided, as well as instructions.
Warranty
Is there a warranty on the item(s) I have ordered?
We take great pride in the quality that is built in to each and every product we manufacture. Only the highest quality materials are incorporated in to each unit. Email us if there is any problem with any product you have received.
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